Below sets out the terms and conditions for catering ordered and purchased through Cakes and Catering. If you have any questions about these please do not hesitate to ask.
Quotation
All prices are valid for 1 month from date of issue. Once booked price is guaranteed for a period of 12 months, subject to a price fluctuation in excess of 10%.
Prices quoted are based on your estimated number of guests and any changes in numbers may affect the menu price if final number drop by more than 10%.
Payment
On booking, Cakes and Catering require a non-refundable deposit of £100 to secure the date. This starts your contract with Cakes and Catering, the time scale for further payments are as follows:
- 25% of the remaining balance rounded to the nearest pound is due 12 weeks before date of event.
- Finial balance is due 4 weeks before date of event
We accept payment by banks transfer or cheque. You can also see us in the shop and pay by cash.
Cancellation
Your deposit is non-refundable.
If cancellation occurs fourteen (14) days prior to your event 50% of total order will be charged.
If cancellation occurs seven (7) days prior to event 100% will be charged.
Numbers and Special Diets
The final number of guests to be confirmed 2 weeks before the event. Cakes and Catering will try to accommodate any increase in numbers following this date.
The invoice will be made on the confirmed number of guests or actual numbers whichever is the greater.
Any special dietary requirements must be notified to Cakes and Catering fourteen (14) days prior to the event and we will do our best to accommodate them.
Children between the ages of 5-11 will be charged at half price and over 11 will be charged at full price.
Availability
All goods and ingredients are offered subject to availability. If we cannot obtain a certain item or feel it is poor quality we reserve the right to make a substitution. We will notify the client of any change where possible.
Staffing
Meals for any staff for example, photographer or bands must be pre ordered and will be charged for.
Access
Cakes and Catering require reasonable access to the venue. We may need to charge for extra staff if the layout and serving area deem it to be difficult to work efficiently in the time available.
In the event of insufficient power and water supplies, for example marquee functions, it is the responsibility of the client to ensure that an adequate catering tent with sufficient power and safe water supply together with trestle tables for food preparation and plate clearance are made ready available and located within the food service area.
Special Diets
Please discuss with us any dietary requirements. Please be aware the kitchen uses nuts and gluten.
Complaints
Any complaints must be received by Cakes and Catering in writing within seven (7) days of the event. All complaints will be investigated and responded to.
Cakes and Catering reserve the right to amend the terms and conditions at any time.